Terms of Service
Terms of Service
This website is operated by Merovia. By accessing our website, browsing our products, or purchasing from our store, you agree to be bound by these Terms of Service, along with our related policies, including our Shipping Policy, Return and Refund Policy, and Privacy Policy.
1. Online Store Terms
- You agree not to use our website, products, or services for any illegal or unauthorized purpose.
- You must comply with all applicable laws and regulations when using our website or purchasing our products.
- You agree not to misuse, resell fraudulently, or modify our products in a way that may cause safety risks or violate our policies.
- Violation of these terms may result in order cancellation or refusal of service.
2. General Conditions
- We reserve the right to refuse service to anyone at any time for any reason permitted by law.
- We may update, modify, or discontinue any part of our website or services without prior notice.
- All payments are processed securely through trusted payment providers.
- Customers are responsible for providing accurate billing, shipping, and contact information.
3. Product Information
We do our best to ensure that product descriptions, prices, images, sizing information, and availability details are accurate and up to date. However, we do not guarantee that all information on the website will always be complete, current, or error-free.
For footwear products, color, material texture, packaging, sizing, or product details may vary slightly due to lighting, screen display, product updates, or batch differences.
4. Products and Pricing
- Prices, promotions, discounts, and product availability may change without notice.
- We reserve the right to limit quantities, cancel orders, or discontinue products at any time.
- Product images are for reference only and may vary slightly from the actual item.
- Customers are responsible for checking product details before purchase, including size, color, material, fit, and usage requirements.
5. Footwear Use and Care
Products sold by Merovia may include sandals, casual shoes, slippers, or other footwear items. Customers should review product descriptions, size guides, and care instructions before use.
- Please select the correct size according to the product size chart before placing your order.
- Fit may vary depending on foot shape, shoe style, and personal wearing preference.
- Footwear should be used for its intended purpose.
- Please avoid excessive force, improper cleaning, or misuse that may affect product quality or lifespan.
6. Orders and Billing
- You agree to provide accurate, current, and complete billing, shipping, and contact information when placing an order.
- We are not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.
- We may cancel or refuse any order that appears to be fraudulent, suspicious, incomplete, or in violation of our policies.
- If an order is cancelled or unavailable after payment, we will notify you and arrange a refund where applicable.
7. Shipping and Delivery
Shipping times may vary depending on destination, product availability, warehouse processing, customs clearance, logistics delays, or peak season order volume. Estimated delivery times are provided for reference only and are not guaranteed unless specifically stated.
8. Returns and Refunds
Returns and refunds are handled according to our Return and Refund Policy. Products must meet our return requirements, including being unused, unworn, clean, undamaged, and returned with original packaging and order details where applicable.
9. Third-Party Services
Our website may include third-party tools, payment processors, shipping providers, apps, or external links. We are not responsible for the content, policies, security, or performance of third-party services.
10. User Submissions
By submitting feedback, reviews, photos, videos, suggestions, or other content to Merovia, you grant us the right to use, edit, display, and share such content for business, marketing, customer service, or product improvement purposes, where permitted by law.
11. Prohibited Uses
- Using our website or products for illegal, harmful, or unauthorized purposes
- Violating any applicable laws, regulations, or third-party rights
- Uploading viruses, malicious code, or harmful content
- Attempting to interfere with website security or normal operation
- Providing false, misleading, or fraudulent order information
- Abusing returns, refunds, promotions, discounts, or chargeback processes
12. Limitation of Liability
All products and services are provided “as is” and “as available.” To the fullest extent permitted by law, Merovia shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our website, services, or products.
Merovia is not responsible for discomfort, damage, injury, or loss caused by incorrect size selection, improper use, failure to follow care instructions, unauthorized modification, or customer negligence.
13. Disclaimer of Warranties
We do not guarantee that our website will be uninterrupted, secure, or error-free. Product performance, comfort, and fit may vary depending on usage conditions, foot shape, size selection, care, and other factors.
14. Governing Law
These Terms of Service are governed by applicable laws. Any disputes shall be handled in accordance with the applicable legal requirements and our store policies.
15. Changes to Terms
We reserve the right to update, modify, or replace these Terms of Service at any time. Changes will take effect immediately once posted on this page. Continued use of our website means you accept any updated terms.
Contact Information
If you have any questions about these Terms of Service, please contact us at: