Return & Refund Policy
Return and Refund Policy
Thank you for shopping with Merovia. We want you to feel confident with every purchase. If you are not completely satisfied with your order, we’re here to help.
Returns
Items may be returned within 14 days of delivery.
To be eligible for a return, the item must be:
- Unused, unworn, and in its original condition
- Clean, undamaged, and free from signs of outdoor wear
- Returned in the original packaging with all tags, accessories, and inserts included
- Accompanied by a valid order number or proof of purchase
For footwear products, please try them on indoors and keep the original packaging until you are sure you want to keep the item.
Return Process
To request a return, please contact us at:
Please include your order number, reason for return, and photos or videos if the item is damaged, defective, incorrect, or has a sizing issue.
Once your request is reviewed and approved, we will provide return instructions and the return address. Please do not send any item back before receiving approval from our support team.
Refunds
Refunds will be issued after we receive and inspect the returned item.
Please allow up to 14 days for us to process your refund after the returned item has been received. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Original shipping fees may not be refundable unless the return is due to our error.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at:
Please include your order number and clear photos or videos showing the issue. We will review your case and provide a suitable solution.
Non-Returnable Items
The following items may not be eligible for return:
- Items that have been worn outdoors, used, washed, damaged, or altered
- Items returned without original packaging, tags, or accessories
- Items damaged due to customer misuse or improper care
- Gift cards or digital products
- Items returned without prior approval
Contact Us
For any questions about returns or refunds, please contact us at: